Frequently Asked Questions
Everything you need to know about your Arbortec forestwear and gear.
How do I choose the correct size for my chainsaw trousers?
We recommend referring to our comprehensive Size Guide located on each product page. Our trousers are designed with an athletic fit; if you are between sizes or prefer a looser fit for climbing, we suggest sizing up.
What is the standard shipping time for domestic orders?
Standard domestic orders are typically processed within 24 hours and delivered within 3-5 business days. Expedited shipping options are available at checkout for urgent gear requirements.
How should I clean and maintain my Arbortec boots?
To preserve the lifespan of your waterproof membranes and leather, clean off mud with lukewarm water and a soft brush. Avoid direct heat sources for drying, and regularly apply a specialized leather conditioner or water-repellent spray.
What is your return policy for technical apparel?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that for safety reasons, Personal Protective Equipment (PPE) must be inspected upon return to ensure it has not been used in the field.
Do you offer international shipping?
Yes, we ship our forestwear and arboriculture equipment worldwide. Shipping costs and delivery timelines vary by destination and are calculated automatically during the checkout process.
Are your products covered by a warranty?
All Arbortec products come with a 12-month warranty against manufacturing defects. This does not cover standard wear and tear from professional use or damage caused by improper maintenance.